Frequently Asked Questions

General

Are your products 100% natural?

Yes, here at Laya we're all about natural products that are good for your body and environment. No harmful chemicals, just pure natural goodness. We carefully select ingredients that are gentle, effective and free from harmful chemicals.

Are your products vegan friendly?

Every one of our products is labelled in the product description if it's vegan-friendly. We're committed to transparency and ethical choices, so you can easily identify which of our products suit your vegan lifestyle.

Look for the 'Vegan Friendly' note in our product descriptions.

Are your products tested on animals?

No. We don't use any ingredients that have been tested on animals and we do not test any finished products on animals. We are proud to say we are 100% cruelty free.

What is limonene, linalool & geraniol?

You may of noticed these ingredients on some of our products and are unsure what they are. Don't worry, these are naturally present in certain essential oils we use.

If you have diagnosed allergies to any of these products we recommend you avoid products containing these.

Where are your products made?

Every product at Laya is handmade in our small in-house studio in the UK.

Body/Hair Oils

I've got a nut allergy. Can I use your products?

Allergies can differ for person to person therefore we cannot guarantee "nut allergy free" as a lot of our products contain different nut/seed oils. We do include a full list of ingredients on each product description and the packaging. We recommend you check these to ensure our product does not include something that you're allergic to.

If you do have a nut allergy we highly recommend you contact your GP to check our products are suitable and then patch test before using. A tiny amount should be applied behind the ear. If you experience any irritation, redness or discomfort during the next 24 hours wash the test area thoroughly and do not use the product again.

How long can the oils be stored for?

It can depend on many factors; fragility of the oil and environment are just a couple that can impact the shelf life but generally speaking are products will have a shelf life of 12+ months. We advise using products within 6 months of opening to really benefit from it's efficiency and freshness.

How do I know how to use the oils?

On each of our products, you'll find a 'Directions' tab that details all the amazing ways you can use our oils.

It's important to remember, though, that natural oils are incredibly versatile and open to experimentation. So, if there's a use we haven't mentioned, don't hesitate to look online. There are fantastic communities dedicated to natural oils where you can find additional insights and suggestions to broaden your use of our products - just be sure to list all the ingredients to ensure transparency and safety when sharing or experimenting.

Candles & Room Sprays

How are your candles made?

Our Laya candles are crafted with 100% pure essential oils and a blend of coconut & rapeseed wax, which is entirely natural, biodegradable, and free from any harmful chemicals or preservatives, offering an ideal eco-friendly choice.

This coconut & rapeseed wax blend is sustainable, vegan and created exclusively from ingredients with a fully traceable refining process. We avoid using soy, palm oil, paraffin wax, or any synthetic additives, ensuring our candles are made from 100% plant-based wax, infused with fragrance that are also 100% natural. Additionally, our candles feature wicks that are lead-free, made from a combination of cotton & paper for a cleaner burn.

What's coconut & rapeseed wax?

If you've ever travelled through the British countryside during the summer, you've likely noticed the bright yellow fields. Those are fields of rapeseed, a crop that has been cultivated in the UK for a long time. Rapeseed is a versatile plant used for various products; including cooking oil, bio-oil, soaps and candle wax. Its cultivation has no connection to mass deforestation, making it an excellent choice for those seeking eco-friendly options.

Coconut Wax is derived from the meat of coconuts, refined and processed into wax suitable for candle making. We ensure our coconut wax is ethically sourced from non-GMO coconut trees.

Both rapeseed and coconut waxes have a low melting point, leading to a cleaner and more even burn that produces less soot compared to other waxes.

Why do you use coconut & rapeseed wax?

Our coconut & rapeseed wax blend is 100% natural, biodegradable and without harmful chemicals or preservatives, making it a great eco-friendly choice for Laya candles. It's better than soy wax because it burns longer and cleaner, without releasing toxic pollutants. Our candles are sustainable, vegan and made only from traceable ingredients.

This blend is just coconut & rapeseed wax, nothing else - no soy, palm oil, paraffins or synthetic nasties, just pure plant-based wax. It offers a greener, healthier option than soy wax, setting a new eco standard in candle making.

What is the shelf life of a Laya candle?

While these items do not have a set expiration date, it's advised to us within 24 months. Crafted from 100% pure essential oils and natural coconut & rapeseed wax, the candles may experience a loss of fragrance & appearance if burned beyond this point.

How to take care of my new candle?

First Burn: Ensure you burn the candle for at least 3 hours, until the wax pool reaches the edges of the container to prevent tunnelling, this will ensure you get the most out of your candle. Do not burn for longer than 4 hours at one time.

Trim the Wick: For an optimal burn, trim the wick to about 1/4 inch (6mm) before each use. This helps ensure a clean, smoke-free burn, minimizing soot and extending the candle's life.

Storage: When not using, store your candle in a cool, dry place away from direct sunlight to preserve it's fragrance and appearance.

Are your candles palm oil free?

Yes, completely free! No soy, palm oil, paraffin wax or synthetic nasties, just 100% plant based candle wax & pure essential oils.

What are your candles free from?

Our candles are completely free from soy, palm oil, paraffin wax, harmful chemicals & preservatives or any synthetic nasties such as colours, glitters or synthetic fragrances.

Order, Delivery + Returns

Where are you shipping the orders from?

We ship all orders from our small studio in the UK.

How long does shipping take?

We send all our orders via Royal Mail Tracked 48 hour service who aim to deliver within 2 working days.

Our Next Day service is sent via Royal Mail Tracked 24 who aim to deliver within 1 working day.

How do I return a product?

Please visit our Returns page for full returns information.